Customer Experience Strategy Lead (all genders)

The role Within Global Customer Experience (GCX), our mission is to provide a world-class customer experience across the HelloFresh Group by advancing our service from reactive to proactive. We aim to stay ahead of customer needs, ensuring that every interaction—whether part of the "happy path" or a necessary recovery step—is seamless, data-driven, and strengthens the customer relationship. As part of the Compensation team, we own the global frameworks and policies that define how we categorize… (…)